Terms & Conditions

LIABILITY, warranties and Claims:

In the event of any defect being found in materials, retail customers are entitled to their statutory rights under the Sale of Goods Act 1893 as amended by the Supply of Goods (Implied Terms) Act 1973 and other consumer protection laws. Hardwood Flooring shall not be liable for any damage caused by incorrect application, installation or by lack of proper care and maintenance.

In any event the liability of Hardwood Flooring Ltd is limited to the value of the goods proven to be defective.
Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they fail to correspond with the specification and the buyer in those circumstances waives the right to make any claim against Hardwood Flooring Ltd.

Where any valid claim in respect of any goods which is based on any defect in the quality or condition of the goods or their failure to meet their specification is notified to Hardwood Flooring Ltd in accordance with these conditions, Hardwood Flooring Ltd shall be entitled to replace the goods free of charge or, at the Company’s sole discretion, refund to the buyer the price of the goods (or if a portion a part thereof) but the Company shall have no further liability to the Buyer.

It is the responsibility of the Buyer to ensure that the site conditions are suitable for the installation of this product and that all manufacturer’s guidelines and/or recommendations are observed. Hardwood Flooring Ltd accepts no liability or responsibility in respect of the standard of workmanship of the installer.

In the event of a claim in respect of defective goods the Buyer shall be entitled to withhold payment only in respect of goods concerned. All other goods must be paid for in accordance with the agreed terms of trade.

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